UK Central Government Body
According to the Government Body, the results have been phenomenal. Poor quality data was estimated to be costing in excess of £250,000 per year. Predictive Address has been able to reduce this wasted spend and enable the savings to be reallocated to other vital areas.
The Public Sector is rich in data, making it essential that public bodies are confident in the quality of data used to underpin decisions, inform policy and deliver services. However, for many this is not currently the case.
To achieve the ambitious Digital Transformation roadmap as set out by the UK Government, public bodies must view their data as a major asset.
Challenge
A well-known Government Body were finding that the addresses they were capturing across their online systems were poor quality. This was creating issues in service delivery and resulting in a high number of undeliverable mail pieces.
Once identified the addresses were manually checked and updated to ensure the relevant information and support was provided.
Although this solved the issue, it absorbed a significant amount of resource and considerably increased the time taken to deliver the required services. It was identified that an address verification tool was required.
Solution
PredictiveAddress™ captures valid & correctly formatted address data from the point of capture whilst providing the users with an enhanced user experience that dramatically speeds up the process of address entry.
This industry-leading Address Validation feature enables a user to simply start typing their address into the blank field, providing the user with a variety of real-time generated addresses to select from.
Through the use of a sophisticated AI, the tool’s built-in ‘Fuzzy Logic’ means that users can start at any point in the address, misspell or mistype a word and the toll will suggest the correct full address.
The Government Body used Data8’s advanced API to seamlessly integrate the solution into their online systems.
Results
According to the Government Body, the results have been phenomenal. Poor quality data was estimated to be costing in excess of £250,000 per year. PredictiveAddress™ has been able to reduce this wasted spend and enable the savings to be reallocated to other vital areas.
The accuracy and standardisation of the addresses is now opening the potential to enrich their data with geocoding information and continue to improve the service they offer to the public.
