Frequently Asked Questions (FAQs)
Our comprehensive FAQ’s designed to help you with commonly asked questions
Data Cleansing FAQ's
All your Data Cleansing Questions
How much does it cost?
Once registered you can view our price card or process your data for audit to obtain an accurate quotation which will be emailed to you.
How do I get a quote?
Having processed your Data Quality Report, go to ‘download cleansed data’ and select the services you require. Once you get to the final summary screen scroll down and click the ’email quotation’ button.
Can I pay by credit card?
Yes, credit card facilities will need to be activated please speak with your account manager on 0151 355 4555 who can do this for you.
How many audits can I process?
There is no limit to the number of audits you can process proving it falls within our fair usage policy.
Do you have a minimum order?
Yes, currently it is £25 plus VAT for online services. For bureau services the minimum order value is £150 plus VAT.
What are your payment terms?
Our terms are 14 days from date of invoice.
What are your source files?
All data sources are listed on our Data Sources page.
What is the difference between flagging and suppression?
Suppressing data removes all records identified as a gone-away or a mover from your data. Whereas flagging will not remove the data and update record with flag; for example if we identify the record as a gone-away we will mark it as “GA”.
Suppress is usually used from one-off mail shots to reduce the cost of your mailing. It is the most cost effective way to remove the records but is only a one off and does not allow you to understand your data better.
As best practice we suggest Flagging. Flagging allows you to use the results again and again, and increase your return on investment. Many customers create a gone-away file that they can periodically check against our movers service to update information and re-engage with lost customers.
What do you do with my data once I have submitted it online?
If you purchase data it is stored for 30 days before deletion from our servers. However, if you want it for longer, that’s not a problem, just change the setting to however long you want it saved for here.
How do I register?
You can sign up here – we can’t wait to welcome you onboard.
How do I add a new user?
Sign in and go to ‘Account Management’ click the ‘Add New User’ tab and complete the details.
Data Validation FAQ's
All your Data Validation Questions answered
Do you offer a free trial?
Yes, we offer a free 14 day trial of all our services. Click here to sign up for a free trial.
I only have one field for telephone on my web form, how can I validate both landline and mobile numbers?
That is fine, you can use the International Telephone Validation web service and pass in the following options – ‘UseMobileValidation’ & ‘UseLineValidation’
How much is Address Validation (Postcode Lookup)?
There are a number of options available depending on whether you are using the lookups on a website or an internal system such as a CRM. To discuss what is right for you, call a member of the team on 0151 355 4555.
Do you offer a reseller scheme?
Yes we offer a reseller scheme – Click here for more information.
How do we monitor our usage?
You can monitor your usage via the secure client admin area and even set up email alerts to notify you when you’re running out. For new customers you must firstly register for an account, for existing customers you can monitor your usage from your Dashboard.
What is Data8's ordering process?
You can either purchase directly from the site via the admin area of Your Dashboard, after registering or contact one of the team to discuss your requirements.
Can we top-up our services automatically?
Yes, this facility can be set up within the admin area to either invoice or bill a credit or debit card. If you are a new customer you can Click here to register for an account. For existing customers you can top up your services by clicking on your Dashboard.
What are your payment terms?
Our standard payment terms are 14 days from date of invoice.
Can we integrate your services into our systems?
We have a number of plug-ins to help speed up integration. Our web services have been developed to integrate into a wide variety of systems and platforms. If you would like to check that our services are compatible with your software then simply contact a member of the team.
What are your uptime stats?
Our uptime is monitored and reported on by an independent third party company and is published here. We have even developed a free web service that you can call to test it for yourselves
Can we pay monthly?
We offer a variety of flexible payment options, including monthly invoicing please ring 0151 355 4555 for further information.
Can you validate multiple touchpoints?
Thanks to our technical expertise, we have a wide variety of web services to validate all contact details. Even bespoke projects.
Do you offer technical support?
Yes, most technical questions can be answers using the Support/Developers section of this site here or you can contact your dedicated Account Manager.
Bank Validation FAQ's
All your Data Validation Questions answered
What is an IBAN?
IBAN stands for International Bank Account Number. This is an internationally agreed system of identifying bank accounts across the world.
What does an IBAN look like?
Typically, the IBAN consists of a two letter country code, followed by two check digitals and up to 35 alphanumeric characters. The characters are known as the basic bank account number or BBAN for short!
For example:
IBAN GB65 HBUK 1234 5612 3456 78
What is an IBAN used for?
IBAN is an additional number with extra information to help overseas banks identify your account details for payments.
What is BIC?
BIC stands for Bank Identifier Code. It also goes by the name of SWIFT.
What is BIC used for?
BIC is the address assigned to your bank in order to send payments quickly and accurately to the bank in question. It uniquely identifies the name and country of the bank involved in the transaction.
Why do I get a "Not Validated" response and what does it mean?
We validate account numbers according to the rules published for each sort code by the owning bank.
Not all banks publish validation rules for each sort code, so most commonly you will receive this status code if there is no validation rule available for the sort code you have entered.
Some validation rules also have special exceptions that they do not cover. In these cases we may be able to provide a Valid/Invalid response for some account numbers in the sort code but a NotValidated response for others.
Regardless of the reason, a Not Validated response means that the sort code is valid but the account number may or may not be valid – depending on your application you may need to perform additional checks to confirm the details.
Why did I get a "Valid" response for an invalid account number?
The validation of account numbers is based on a series of validation rules published by each owning bank.
If an account number does not match these rules we will return an Invalid status code as it is not possible for that account number to exist.
We will return a Valid status code for any account number that passes the rules. This does not necessarily mean that the account number exists, or that it is related to the person or company you are expecting, but it does meet the rules for possible account numbers in that sort code and prevents most simple data entry errors.
If you need to confirm an individual’s ownership of a bank account you will need to perform additional checks.
